general terms

I. GENERAL
1. This document contains the General Terms and Conditions, according to which “ImpalaOnline.com” provides services to its users through the Internet store www.ImpalaOnline.com. These terms are binding on all users.
2. Identification of the user in order to reproduce his statement as to acceptance of the General Terms and Conditions, as well as for the order made, is done through the stored in log – files on the www.ImpalaOnline.com server , storing the user's IP address, as well as any other information.
3. The products, found on the www.ImpalaOnline.com website do not constitute a legally binding offer, but are more of a demonstration online catalog, describing the merchant's product line.
4. After clicking the button “Buy”, consumers agree to purchase the goods, located in “Cart”-and. This action is legally binding. The customer receives confirmation of the order and upon receipt of this confirmation is considered, that the contract is concluded.
5. “ImpalaOnline.com” reserves the right to refuse delivery of a confirmed order in the event, that the goods are not available. In case of lack of stock of the requested product, within the working week “ImpalaOnline.com” notifies the user of its exhaustion by sending a message to the e-mail address specified by the Customer or to the specified telephone number. In case, that a transfer has been made to the merchant's account, the customer will be able to choose between refunds, cancellation of the order or through a substitute order.
6. The contract language is Bulgarian, and payments will be made in Bulgarian levs including VAT.
II. DELIVERY
7. The user bears the entire risk of damage/loss of the goods during delivery. Immediately after delivery of the goods to the courier, “ImpalaOnline.com” is released from the risk, which is transferred to the user. “ImpalaOnline.com” shall not be liable for delay in case, that the delay is due to the courier or other supplier.
8. Immediately after delivery, the goods should be examined carefully by the consumer or a person authorized by him. Possible injuries, bumps and other damage should be reported immediately to “ImpalaOnline.com”. In case, that damage is found, which occurred during the transportation of the goods, “ImpalaOnline.com” is not responsible for the warranty service of this product. In cases where from “ImpalaOnline.com” a specific date and time for delivery have been set in writing, the statement is binding. If an incorrect or incorrect address is provided, contact person and/or phone number when submitting the request “ImpalaOnline.com” is not bound by any obligation to fulfill the order.
8a. When handing over the goods, the user or a third party signs the accompanying documents. Everyone is considered a third party, who is not the holder of the application, but accepts the goods on delivery and is at the address specified by the customer.
In case of refusal to receive the goods, except as described below, the refusal is considered unfounded and the Customer must pay the costs of delivery and return of the goods. In case, that the Customer cannot be found within the deadline for delivery to the specified address or that access and conditions for delivery of the goods are not provided within this deadline, “ImpalaOnline.com” is released from its obligation to deliver the goods requested for purchase.
8b. When the delivered goods clearly do not correspond to the goods requested for purchase by the Customer and this can be established by a simple inspection,
The customer may request that the goods delivered to him be replaced by a product corresponding to the purchase application made by him within a period of 24 hours of receiving it.
III. USER/CUSTOMER RIGHTS AND OBLIGATIONS
10. The user has the opportunity to view and order the advertised goods on the Internet store www.ImpalaOnline.com.

11. The user has the right to be informed about the status of his order.
12. The user is fully responsible for protecting his username and password, as well as for all actions, which are carried out by him or by a third party using the username and password. The user is obliged to notify immediately “ImpalaOnline.com” for any case of unauthorized access by using his username and password, as always, when there is a danger of such use.

13. The user is obliged to pay the price of his order according to the announced method on the page www.ImpalaOnline.com.

14. Every user, whether a customer of “ImpalaOnline.com” is required when using the services:

• not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
• not to harm the good name of others and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to racial incitement, national, ethnic or religious enmity;
• not to violate other people's property or non-property, absolute or relative rights and interests, as a property right, intellectual property rights, etc.;
• to comply with Bulgarian legislation, applicable foreign laws, the rules of morality and good manners and Internet ethics when using the services provided by ImpalaOnline.com;
• to notify immediately “ImpalaOnline.com” for each case of committed or discovered violation when using the provided services;
• not charging, sends, transmits, distribute or use in any way and not to disclose to third parties the software, computer programs, files, applications or other materials, containing computer viruses, unauthorized remote control systems (“Trojan horses”), computer codes, or materials, meant to interrupt, make it difficult, disrupt or limit the normal functioning of computer hardware or software or telecommunications facilities or aimed at unauthorized penetration or access to foreign resources or software;
• not to commit malicious acts;
• to compensate “ImpalaOnline.com” and all third parties for all damages and lost profits, including for any costs and attorneys' fees paid, occurred as a result of claims made by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information, which the User has used, deployed on the server, sent, distributed, disclosed to third parties or made available through www.ImpalaOnline.com in violation of the law, these General Terms and Conditions, Good manners or Internet ethics;
14a. The customer undertakes to indicate an accurate and valid telephone number, shipping address and email address, to pay the price of the goods, to pay the shipping costs, when the same is not free and to provide access and possibility to receive the goods. In case, that is not explicitly stated, that shipping is free , the same is considered remunerative.
IV. RIGHTS AND OBLIGATIONS OF THE MERCHANT
15. “ImpalaOnline.com” does not have the obligation and the objective possibility to control the way, by which users use the services provided.
16. “ImpalaOnline.com” has the right, but not an obligation to retain materials and information, located on the www.ImpalaOnline.com server.
17. “ImpalaOnline.com” is entitled at any time, without notice to the User, when the latter uses the services in violation of these terms and conditions, as well as at the discretion of “ImpalaOnline.com” to terminate, stop or change the services provided in connection with the use of the site. “ImpalaOnline.com” is not liable to users and third parties for damages and lost profits, occurred as a result of the termination, the suspension, changing or limiting the services, the deletion, the modification, the loss, unreliability, the inaccuracy, or the incompleteness of messages, materials or information, carried over, used, recorded or made available through www.ImpalaOnline.com.
17a. “ImpalaOnline.com” after receiving the payment, it is obliged to transfer to the user the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is shipped (in case, that this is possible, without disturbing the integrity of the package).

18. “ImpalaOnline.com” is not liable for damages, caused on the software, hardware or telecommunications facilities, or for data loss, derived from materials or resources, wanted, loaded or used in any way through the services provided. The Soviets, the advice or assistance, provided by the specialists and employees of “ImpalaOnline.com” in connection with the use of the services by users, does not give rise to any responsibility or liability for “ImpalaOnline.com” . The company is not responsible for untruthfulness of the product information provided by the manufacturer.

19 “ImpalaOnline.com” has the right to collect and use information relating to its Users, regardless of whether they are registered.

20. The information under the previous article can be used by “ImpalaOnline.com”, except in case of express disagreement of the User, sent to the following e-mail address impalaonline@dir.bg “ImpalaOnline.com” collects and uses the information to improve the services offered. All goals, for which “ImpalaOnline.com” will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

21. “ImpalaOnline.com” is not responsible for failure to fulfill its obligations under this contract in the event of circumstances, who “ImpalaOnline.com” did not foresee and was not obliged to foresee - incl., cases of random events, problems in the global Internet network and in the provision of the services beyond the control of “ImpalaOnline.com”.

22. “ImpalaOnline.com” has the right to install cookies on users' computers (cookies). Cookies are text files, which are saved from the Internet page on the User's hard disk and allow recovery of information about the User, by identifying him and allowing his actions to be tracked, Internet pages, which he visits, the hyperlinks, which it uses, the information, which also uses and records others.
V. PERSONAL DATA
23 “ImpalaOnline.com” guarantees its Users the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside the cases and under the conditions, specified in these General Terms and Conditions. “ImpalaOnline.com” protects the personal data of the user/customer, became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in case, that the Customer has provided incorrect data. In compliance with current legislation and the clauses of these General Terms and Conditions, “ImpalaOnline.com” can use the Customer's personal data solely and only for the purposes, provided for in the contract. Any other purposes, for which the data is used, will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, the rules of morality and good manners.

23a “ImpalaOnline.com” undertakes not to disclose any personal data about the Client to third parties – state bodies, commercial companies, natural persons and others, except in cases where he has received the express written consent of the Client, the information is requested by government bodies or officials, who, according to current legislation, are authorized to request and collect such information. “ImpalaOnline.com” is required to provide the information by law.
VI. CHANGES
24 The terms and conditions may be changed at any time by “ImpalaOnline.com” , which has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. “ImpalaOnline.com” undertakes to notify the User of changes in the General Terms and Conditions, by publishing a notice about their amendments in a prominent place on its website and giving sufficient time to become familiar with them. In the given period, if the User does not request, that it rejects the changes, then he is considered bound by them. In case, that the User declared within the given period, that he does not agree with the changes, that “ImpalaOnline.com” has the right to immediately suspend or terminate the provision of services to the User.
VII. TERMINOLOGY
25. "User/client" means anyone, which he loaded into the www.ImpalaOnline.com website on his computer.

26. "Order" means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/user.

27. The online store www.ImpalaOnline.com is owned by “ImpalaOnline.com”.

28. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In case, that agreement is not reached, any unresolved disputes, including disputes, arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes about filling gaps in the contract or adapting it to new circumstances, will be permitted by the competent court for registration of “ImpalaOnline.com”, according to Bulgarian legislation.
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